How to Replace a Wyoming EBT Card and Change Your PIN

Losing your Wyoming EBT card or needing to change your PIN can be stressful, especially when you rely on your benefits. This guide walks through what typically happens in Wyoming, how to request a replacement EBT card, how to reset your PIN, and how to protect your benefits.

HowToGetAssistance.org is an independent information site. It is not a government agency, and you cannot apply for, replace, or manage benefits through this site. To take action on your case, you will need to use official state phone numbers, websites, or local offices.

Understanding Your Wyoming EBT Card

In Wyoming, benefits like SNAP (food stamps) and sometimes other assistance are loaded onto an Electronic Benefit Transfer (EBT) card, which works like a debit card at approved stores.

Your EBT card is usually issued through the Wyoming Department of Family Services (DFS) and managed by the state’s EBT contractor (a company that runs the payment system and customer service line).

You will use:

• The EBT customer service phone line to:

  • Report a lost, stolen, or damaged card
  • Request a replacement card
  • Set or change your PIN
  • Check your balance and recent transactions

• Your local DFS office or the official Wyoming benefits portal to:

  • Apply or recertify for benefits
  • Update your address
  • Ask case-specific questions about your eligibility or benefit amount

If Your Wyoming EBT Card Is Lost, Stolen, or Damaged

Step 1: Act Fast to Protect Your Benefits

As soon as you notice your card is missing or compromised, you should:

1. Call the official EBT customer service number immediately.
   • This number is usually printed on the back of the card and listed on the state’s official benefits website.
   • If you don’t have the number, you can:
     • Check paperwork you received when your benefits were approved.
     • Contact your local DFS office and ask for the current EBT hotline.
2. Use the automated system or speak with a representative to:
   • Report the card as lost, stolen, or damaged
   • Deactivate the card so no one else can use it
   • Request a replacement card

⏱️ Important: Any benefits spent before you report the card lost or stolen are typically not replaced, even if someone else used them. That’s why calling quickly matters.

Step 2: Request a Replacement Wyoming EBT Card

When you call the EBT customer service line, you will usually be asked to confirm:

• Your name
• Your date of birth
• Your EBT card number (if you have it)
• Possibly your Social Security number (last 4 digits) or other security information

You can typically request a replacement:

• By phone through the Wyoming EBT customer service line
• In some cases, through the official online EBT or benefits portal, if Wyoming offers that feature
• Indirectly through your local DFS office, which may help connect you to the right number or process

Most people in Wyoming will go through the phone system to get a new card mailed out.

How Long Does a Replacement EBT Card Take in Wyoming?

Timelines can vary, but commonly:

• A replacement EBT card is mailed within a few business days after your request is processed.
• It may take 5–10 days to arrive in your mailbox, depending on mail speed and your location.

If you changed your address recently or think the agency may have an old address:

• Contact your local DFS office or use the official benefits portal to update your address.
• Ask whether your new card will be mailed to the correct address before it is sent out.

If your card is urgently needed, you can ask:

• Whether expedited mailing is available
• If there is any option for in-person pickup at an office (this may or may not be available in Wyoming, and policies can change)

Costs and Replacement Limits

Policies can change, but in many states:

• The first replacement card in a certain time period (for example, per year) may be free.
• Additional replacement cards may involve a small fee, which is often taken from your EBT balance.

To confirm Wyoming’s current policy:

• Ask the EBT customer service representative when you request a new card.
• Check any notices or rights and responsibilities documents from the Wyoming Department of Family Services.

How to Change or Reset Your Wyoming EBT PIN

Your PIN (Personal Identification Number) is the 4-digit code you use with your EBT card at the store or ATM (for cash benefits, if you receive them). Changing your PIN can help protect your benefits, especially if:

• You forget your PIN
• You think someone else might know it
• Your card was lost, stolen, or used without permission
• You just want to update it for security

Option 1: Change Your PIN by Phone

Most Wyoming cardholders will use the EBT customer service phone number on the back of the card.

Typical steps:

1. Call the official EBT customer service number.
2. Select the menu option for PIN services (often something like “Change your PIN”).
3. Enter the requested information to verify your identity, such as:
   • Your EBT card number
   • The last 4 digits of your Social Security number (or another ID number)
   • Sometimes date of birth or other details
4. Follow the prompts to enter a new 4-digit PIN.
5. Confirm the new PIN by entering it again.

🔑 PIN Tips:

• Do not use easy-to-guess numbers like 1234, 0000, your birthday, or your address.
• Choose a number you can remember, but others cannot easily guess.
• Never share your PIN with anyone, including friends or store employees.

Option 2: Change Your PIN Online (If Available)

Some states allow PIN changes through an online EBT cardholder portal. Availability can change, so for Wyoming:

• Visit the official state benefits or EBT website.
• Look for a “Cardholder Login” or “EBT account” section.
• If PIN changes are possible online, you will usually:
  • Create or log in to your account.
  • Confirm your card information and identity.
  • Choose a new PIN.

If you do not see a clear, official portal, assume that phone is the safest and most common way to change your PIN.

Option 3: Change Your PIN In Person

In some places, local offices can help you change your PIN using a PIN selection machine or by calling the EBT line with you.

In Wyoming, ask your local DFS office:

• Whether they can assist with PIN changes at the office.
• If you should schedule an appointment or just walk in.

Bring:

• Your EBT card
• A photo ID (like a driver’s license or state ID), if you have one

Side-by-Side: Replacement Card vs. PIN Change

What Documents or Information You May Need

For replacement cards and PIN changes, you usually will not need to submit a stack of documents, but you should have certain information ready.

Commonly requested details:

• EBT card number (if available)
• Your full name
• Your date of birth
• Your mailing address
• The last 4 digits of your Social Security number or another ID number on file with your case

For in-person visits at a DFS office, it can help to bring:

• A photo ID (driver’s license, state ID, tribal ID, or other accepted ID)
• Any notices or letters from DFS about your benefits
• Your existing EBT card, if it is just damaged and you still have it

If you are unsure what to bring, you can call the local DFS office ahead of time and ask.

Common Problems and How to Handle Them

1. You Can’t Reach the EBT Customer Service Line

If the line is busy or you are having trouble:

• Try calling at a different time of day, such as early morning or later evening.
• Use a landline, if possible, in case your mobile signal is weak.
• Contact your local DFS office and ask:
  • For confirmation of the correct EBT hotline number
  • If there are any known issues or alternative options

2. Your Replacement Card Hasn’t Arrived

If it’s been more than about 7–10 days:

1. Call the EBT customer service line to:
   • Check if a card was actually mailed
   • Confirm the mailing address on file
2. If the address is incorrect or you moved:
   • Contact your local DFS office to update your address for your case.
   • Ask whether a new card will need to be issued.

3. Someone Used Your Benefits Without Permission

If you see transactions you did not make:

1. Call the EBT customer service number immediately.
2. Report your card as lost, stolen, or compromised.
3. Ask about:
   • Whether you should change your PIN only
   • Or also request a new card
4. Contact your local DFS office to ask if there is a process for disputing transactions.

Many states have strict rules about replacing benefits that were stolen, especially if the PIN was used. Wyoming’s specific rules can change, so an official office or hotline is the best place to ask what is possible.

Protecting Your Wyoming EBT Card and PIN

To reduce the chance of problems:

• Sign the back of your EBT card as soon as you get it.
• Memorize your PIN and do not write it on the card.
• Keep your card in a safe place, like a wallet or secure pocket.
• Be cautious at ATMs and store keypads:
  • Cover the keypad when entering your PIN.
  • Do not let others stand too close.
• Never share your PIN with:
  • Friends, family members, store employees, or strangers
• Be careful when checking your balance online:
  • Use only the official state or EBT cardholder websites.
  • Avoid logging in on public Wi-Fi networks when possible.

How to Make Sure You’re Using an Official Wyoming Channel

Because EBT benefits are a target for scams, it is important to use verified, official resources.

To confirm you’re on an official channel:

• Look for “.gov” in the website address for state agencies.
• Get phone numbers directly from:
  • Your Wyoming DFS letters
  • Posters or information at a DFS office
  • The state’s official website, accessed by typing the address yourself (not through ads or unknown links)
• Be wary of:
  • Websites that promise extra benefits or faster approval for a fee
  • Anyone who asks for your full Social Security number and PIN by text, email, or social media
  • People who contact you unexpectedly and request card or PIN details

If you are not sure if a site or phone number is real:

• Call your local DFS office or the statewide 211 information line (if available in Wyoming) and ask for the correct, official EBT customer service number or website address.

If You Don’t Qualify for EBT or Have a Gap in Benefits

If you are temporarily without your EBT card or your benefits are delayed, you may still be able to find help:

• Local food pantries and food banks
  Often provide groceries without requiring proof of EBT.

• Community action agencies and nonprofits
  May offer emergency food, utility help, or referrals.

• 211 information line
  In many areas, dialing 211 connects you with a resource specialist who can point you to local assistance programs in Wyoming.

These organizations are separate from the EBT program, and each has its own rules and availability.

By using the Wyoming EBT customer service line, your local DFS office, and the official benefits portal, you can report a lost or stolen card, request a replacement Wyoming EBT card, and change or reset your PIN securely. All actual changes to your card, PIN, and benefits must go through those official channels.